{"id":268,"date":"2016-11-20T23:21:32","date_gmt":"2016-11-20T15:21:32","guid":{"rendered":"http:\/\/www.sunpengcheng.com\/?p=268"},"modified":"2016-11-20T23:21:32","modified_gmt":"2016-11-20T15:21:32","slug":"speak-english-professionally-week-3","status":"publish","type":"post","link":"https:\/\/www.sunpengcheng.com\/index.php\/2016\/11\/20\/speak-english-professionally-week-3\/","title":{"rendered":"Speak English Professionally (Week 3)"},"content":{"rendered":"<h2>Powerful Phone Talk<\/h2>\n<h3>Telephone Language<\/h3>\n<p><strong>Request<\/strong><\/p>\n<ul>\n<li>Could you please confirm the delivery date?<\/li>\n<li>Could you give me more information about this?<\/li>\n<li>Do you have a minute to review this?<\/li>\n<li>\n<p>Would you mind going over this with me?<\/p>\n<p><strong>Different ways to say yes<\/strong><\/p>\n<ul>\n<li>Yes, I&#8217;d be happy to.<\/li>\n<li>Certainly, what would you like to know?<\/li>\n<li>Of course.<\/li>\n<li>Not at all.<\/li>\n<\/ul>\n<p><strong>Here&#8217;s some polite ways to say no<\/strong><\/p>\n<ul>\n<li>I&#8217;m sorry, I&#8217;m unable to confirm at this time. I&#8217;ll get back with you as soon as I can.<\/li>\n<li>Unfortunately, I&#8217;m not able to at this time. Could I call you back? <\/li>\n<li>Sorry, I&#8217;m busy right now, but will be happy to call you back.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Asking for repetition or clarification is a normal part of phone conversation. So don&#8217;t be shy to do so. Here&#8217;s what you can say.<\/strong><\/p>\n<ul>\n<li>I&#8217;m sorry. I missed that. What did you just say?<\/li>\n<li>Excuse me. I didn&#8217;t catch what you just said. Could you say it again please?<\/li>\n<li>\n<p>Sorry. I&#8217;m not sure I understand. What does that mean?<\/p>\n<p><strong>Here&#8217;s the response.<\/strong><\/p>\n<ul>\n<li>Let me explain.<\/li>\n<li>I&#8217;d be happy to. Certainly, what I mean is.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Close a conversation<\/strong><\/p>\n<ul>\n<li>Thanks so much. I look forward to speaking with you again. Goodbye.<\/li>\n<li>It&#8217;s been great talking to you. Thank you. Goodbye.<\/li>\n<li>I&#8217;ve enjoyed this conversation and hope we&#8217;ll talk again soon. Goodbye.<\/li>\n<\/ul>\n<h3>Understand and Be Understood on the Phone<\/h3>\n<p><strong>Can\/Can&#8217;t<\/strong><\/p>\n<p>When I say can inside a sentence, I shorten the a, when I say can&#8217;t, I stress that a and make it really long. If you or the other person just don&#8217;t hear the difference, saying cannot rather than can&#8217;t will help solve the problem.<\/p>\n<p><strong>Numbers<\/strong><\/p>\n<p>Both the stress, and the sound of the T are different. We stress teens on the second syllable, and tens on the first. The t in the teen number sounds like t, but the t in the tens sounds more like d.<br \/>\nWe divide the numbers and prices at the decimal point and similarly split the numbers when we talk about the time, in two.<br \/>\nIf we don&#8217;t follow these standard pronunciations, it can lead to miscommunication. One of the easiest ways to avoid this is to simply repeat the number by saying one digit at a time.<\/p>\n<h3>Phone Roly Play<\/h3>\n<p><strong>Phone Conversation<\/strong><\/p>\n<ul>\n<li>Valuable business tool<\/li>\n<li>Direct &amp; Personal<\/li>\n<li>Fastest way for Q&amp;A, making requests, solving problems.<\/li>\n<\/ul>\n<p><strong>Tone of Voice<\/strong><\/p>\n<ul>\n<li>Let&#8217;s them hear you smile<\/li>\n<li>Shows you&#8217;re agreeable, friendly, helpful<\/li>\n<li>Tell them more than just words<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Powerful Phone Talk Telephone Language Request Could yo<\/p>\n<p><a class=\"moretag\" href=\"https:\/\/www.sunpengcheng.com\/index.php\/2016\/11\/20\/speak-english-professionally-week-3\/\">Continue Reading&hellip;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35],"tags":[],"class_list":["post-268","post","type-post","status-publish","format-standard","hentry","category-english"],"_links":{"self":[{"href":"https:\/\/www.sunpengcheng.com\/index.php\/wp-json\/wp\/v2\/posts\/268","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sunpengcheng.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sunpengcheng.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sunpengcheng.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sunpengcheng.com\/index.php\/wp-json\/wp\/v2\/comments?post=268"}],"version-history":[{"count":1,"href":"https:\/\/www.sunpengcheng.com\/index.php\/wp-json\/wp\/v2\/posts\/268\/revisions"}],"predecessor-version":[{"id":269,"href":"https:\/\/www.sunpengcheng.com\/index.php\/wp-json\/wp\/v2\/posts\/268\/revisions\/269"}],"wp:attachment":[{"href":"https:\/\/www.sunpengcheng.com\/index.php\/wp-json\/wp\/v2\/media?parent=268"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sunpengcheng.com\/index.php\/wp-json\/wp\/v2\/categories?post=268"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sunpengcheng.com\/index.php\/wp-json\/wp\/v2\/tags?post=268"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}